FAQs for Providers

1. Parents/guardians inform the approved provider that they wish to use a voucher for their child.
2. The provider must collect the child's details from the parent/guardian. The critical information is the child's eleven (11) digit Medicare number or an Australian visa number. This can be done by:
   - asking parents/guardians to complete a voucher form (available on our website); or
   - through the provider's online registration system.
3. After the parent/guardian has provided all the details necessary to submit a claim, the provider will reduce their fee. The parent/guardian will then pay the remaining balance (if any).

Providers are to submit claims using the Sports Vouchers Plus portal. Providers will need to:

1. Collate and check all the information provided is complete and accurate
   - Use the upload claim file option - enter the data into the claim template (.csv file) which can be downloaded through the Sports Vouchers Plus Portal (recommended for large number of vouchers) OR
   - Use the single claim upload form (recommended for small number of vouchers eg: up to 10 at a time). Remember to click ‘submit’ once all the child details are entered.
2. Once voucher details are uploaded correctly, a message will appear on the screen to indicate the number of claim line items uploaded. If there are errors, these will appear and must be rectified before the voucher claim will upload correctly.
3. Keep a copy of the information uploaded for your records. You can view previous claims uploaded by your organisation under the Claims History tab in the Provider Portal.

You must notify the Sports Vouchers Plus team via email to advise - we will issue your organisation an invoice to repay the voucher amount and allow the child to use a voucher with another provider for that calendar year.

The initial check of a child's eligibility when submitting a claim is only done on the Medicare number and does not guarantee that a voucher will be accepted. Once the claim comes through to the Sports Vouchers Plus team for processing, a second check on the child’s name and date of birth is completed. This is how we can confirm if a child has already used 2 x $100 vouchers in the calendar year.

Yes, a voucher can be redeemed to discount the remaining balance.

Yes, the preferred method is to discount the fees upfront at the time of registration (e.g. if fees are $200, the parent will pay $100, and the provider will claim the remaining $100 from Sports Vouchers Plus). However, some providers are unable to offer an upfront discount. In these instances, the parent pays the full fees and is refunded the $100 once the provider has received reimbursement from Sports Vouchers Plus.

If the total fees are less than the voucher amount, then this is the maximum that can be claimed (e.g., if fees are $80, the provider can only claim $80, and the child will forgo the remaining $20 voucher. If there are additional fees for the child to participate (e.g., uniform, equipment, entry fees, etc.), these can be included in the total fee payable by the parent.

Once a valid claim has been submitted, reviewed and authorised by the Sports Vouchers Plus team, the provider will be reimbursed directly to their bank account within 10 business days.

You will either be advised at the time of submission (an invalid Medicare number error message will appear) or we will communicate this to you once we have reviewed your claim. If we remove any child from your voucher claim, we will always send you an email to advise.